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Implementation Of Service Standards In The Framework Of Increasing The Quality Of Public Services In The Faculty Of Social Sciences And Law State University Of Surabaya To Achieve The Integrity Zone Of Area Free Of Corruption
Last modified: 2023-09-14
Abstract
The implementation of bureaucratic reform within the Ministry of Education, Culture, Research and Technology continues according to the road map that has been prepared by the bureaucratic reform team and work units. The main goals of bureaucratic reform which include: a clean, accountable and performing bureaucracy, an effective and efficient bureaucracy, as well as providing good and quality public services, need to be supported by the development of integrity zones towards areas free from corruption (WBK) and clean and serving bureaucratic areas (WBBM). All work units within the Ministry of Education and Culture are required to support the main goal of bureaucratic reform through the development of integrity zones. Surabaya State University is no exception, which is a state university under the auspices of the Ministry of Education and Culture. Surabaya State University appointed the Faculty of Social Sciences and Law to be the faculty proposed to achieve the title of integrity zone free from corruption. The purpose of this study was to determine the development of integrity zones at Faculty of Social Sciences and Law Surabaya State University, especially in terms of improving public services. The research method used is qualitative research with data collection techniques through in-depth interviews and field observations of faculty leaders who are authorized to make policies regarding service standards and conduct interviews with education staff as service providers directly to users, as well as interviews with service users about service quality in Faculty of Social Sciences and Law. The result of this research is a description of the implementation of service standards in Faculty of Social Sciences and Law, then it is known the level of satisfaction of lecturers and education staff in obtaining services which will be used as material for analysis to create service innovations in Faculty of Social Sciences and Law.