The integrity zone is the concept of organizing quality public services. Every service provider is currently competing to get the title as an integrity zone area. One of the efforts to support the implementation is through the implementation of an electronic scholarship government system. The Faculty of Social Sciences and Law, Surabaya State University has committed to realizing the integrity zone area by developing a service digitization system application or SIDILAN. Of course, as a public service provider, it is mandatory to conduct a satisfaction survey of the services provided. This study aims to analyze the results of a service satisfaction survey on a digital-based government system at the Faculty of Social Sciences, especially correspondence services for students. The research method uses a qualitative descriptive method based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Preparing Community Satisfaction Surveys. This research was conducted by distributing google form questionnaires using 9 indicators with a Likert Scale. The number of samples in the study was 366 people determined by the Slovin formula. The results showed that the level of student satisfaction with electronic-based services received an A or Very Good predicate with a Conversion Interval Value of 83.92. Where from the results of the survey conducted among the 9 existing indicators, the indicator with the highest interval value is the indicator for handling complaints, suggestions, and input. While the indicator that gets the lowest interval value is the indicator of the requirements indicator.